JOB SUMMARY - A Telecaller is a professional responsible for making and receiving calls to interact with customers, provide information, and generate leads. They often work in sales, customer service, or telemarketing roles, aiming to enhance customer satisfaction and drive business growth. Essential Skills & Qualities : Communication: Clarity, good tone, active listening, and powerful introductions. Sales Acumen: Persuasion, objection handling, building rapport, and upselling/cross-selling. Customer Focus: Empathy, patience, personalization, and problem-solving. Organization: Time management, multitasking, and efficient data handling. Resilience: Handling rejection gracefully and staying positive. Product Knowledge: Deep understanding of what's being sold. Tech Savvy: Familiarity with call scripts, CRM tools, and other relevant tech. Best Practices for Success : Prepare: Research prospects before calling. Listen More: Understand needs before speaking. Be Professional: Maintain a positive attitude even with negativity. Learn Continuously: Adapt techniques and update product knowledge.

Outbound/Inbound Calls: Contacting potential/existing clients and handling inquiries. Product Explanation: Clearly describing features, benefits, and pricing. Lead Management: Following up on leads, generating new ones, and converting prospects. Data Management: Maintaining accurate call logs, customer info, and CRM records. Issue Resolution: Addressing complaints and resolving queries effectively. Target Achievement: Meeting daily/weekly sales or engagement goals.

• Teamwork and Collaboration – .
• Problem-Solving – .
• Time Management – .
• Creativity – .

• Teamwork and Collaboration
• Problem-Solving
• Time Management
• Creativity